Fashion Furniture

Wayfair vs. Overstock, IKEA, Amazon, Houzz & Hayneedle for Furniture and Home Decor

Furniture store illustration

Which on-line residence decor and furnishings retailer is greatest? Wayfair, Overstock, Amazon, IKEA, Houzz or Hayneedle? I’ve spent plenty of time on all websites. This is an in depth breakdown comparability of those main on-line house decor and furnishings retailers.
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You must admit we’re fortunate.  Our youngsters will won’t ever know what life is like with out the web.

I really like on-line purchasing.  Our household orders a ton of stuff on-line.  It’s a lot simpler than driving to some mall or retailer battling crowds and wandering up and down aisles.

Furthermore, whereas Amazon is the most important on-line retailer on the planet, it’s not the be all and finish all for residence and backyard items.  There are a great variety of different on-line shops which have unimaginable choice and costs.  Two of my favorites are Wayfair and Overstock.

Each of those websites supply an enormous variety of merchandise for the house.  The variety of sofas alone is mindboggling.  The query is: which on-line retailer is best?

In fact it boils down to non-public opinion, however there are variations.  We examine each under.

Worth Comparisons

I spent a number of time evaluating furnishings costs amongst Wayfair, Overstock, Amazon Furniture, Houzz, IKEA and Hayneedle.

First off, IKEA is a furnishings firm unto its personal.  They design and make their very own strains so it’s inconceivable to match apples to apples.  That stated, I personal an excellent quantity of IKEA furnishings and can say it’s not dangerous general for the cash.  The stuff doesn’t value that a lot, seems good and typically it lasts; different occasions it doesn’t.  You get what you pay for.

As for the opposite websites costs fluctuate every day.  They actually do.  Someday Houzz might have the most effective deal, the subsequent day Wayfair or Hayneedle has the perfect deal.  All of them supply gross sales, offers, blowouts and so on. so that you by no means know which web site has a specific merchandise on the lowest worth.

What do you have to do to get the bottom worth?  If you’ve settled on a house decor merchandise or piece of furnishings (or any sizeable buy for that matter), search on all websites to see which is providing one of the best deal and purchase it that means.

Now, let’s go into the specifics for every firm together with my opinion as to their web site usability.

 

1. Wayfair

Picture of the Wayfair website

Web site: Wayfair.com

Yr based: 2002

Founders names: Niraj Shah and Steve Conine

The way it began: Niraj Shah and Steve Conine launched Wayfair as a two-person enterprise in August 2002 proper at Conine’s nursery situated in Boston. Initially, the identify of the shop was CSN Shops, from the initials of the 2 founders. They first bought storage furnishings and media stands earlier than turning into suppliers of backyard and patio items a yr later.

  • Present CEO: Niraj Shah
  • Headquarters location: four Copley Place, Boston, Massachusetts, US
  • Nations it providers: United States, Canada, Eire, United Kingdom, and Germany
  • Yr went public: 2002
  • Inventory image: W
  • Product strains: Furniture for kitchens, bedrooms and loos, outside, and child and youngsters, Rugs, Home Home equipment, Décor and Pillows, Storage, and Lighting,
  • Pricing: Reasonably priced with reductions and offers day by day
  • Delivery coverage: The corporate presents free delivery for all orders that go over $49, which is relevant within the continental United States. For delivery to different locations and orders under $49, the flat price is $four.99. Look for gadgets with the free delivery label to reap the benefits of the supply. To maintain the fees down, Wayfair will ship an merchandise for free or cost the delivery payment for each single product. All prices might be displayed on the buying cart web page and will embrace floor delivery (relevant solely for orders inside the contiguous US). The shop guarantees to not have dealing with charges and any hidden fees.
  • Web site high quality for discovering stuff: Straightforward looking with the assistance of search bars on the house web page. Merchandise are grouped in response to their departments, akin to kitchen and tabletop, home equipment, and storage and group
  • Return coverage: Refund inside 30 days of supply besides for clearance gadgets if they don’t seem to be faulty or broken. Bank cards can’t be returned in addition to personalised and bundled gadgets. Some are marked as non-returnable, which suggests clients can’t return and get a refund. Clients can get a refund in retailer credit score type or by way of the unique cost used.
  • Warranties: Most furnishings items and different merchandise have at the least one yr guarantee. All particulars relating to the guarantee of an merchandise can be found on the web page.
  • Degree of product element offered on web site: Detailed with a number of pictures and description, together with the pricing, promotions, and delivery info.
  • Approximate variety of merchandise for sale: Greater than seven million merchandise.
  • Approximate variety of manufacturers out there: Greater than eight,000 suppliers.
  • Different on-line shops it owns: Joss & Principal, DwellStudio, Birch Lane, and AllModern.
  • Approximate variety of month-to-month searches for “Wayfair” within the USA: four,370,000 | International: 6,000,000

Execs: Hundreds of brand-name furnishings gadgets to select from, with seasonal gross sales and day by day gross sales that may give as much as 70% low cost, free delivery, provides a rewards program and recommendation.

Cons: Some clients complain the gadgets don’t match the photographs within the product web page, refunds don’t embrace delivery charges, shopping for furnishings requires the client to assemble it on their very own.

Wayfair Web site expertise:

Wayfair is my favourite furnishings and house items web site from a navigation and analysis perspective.  I really like the design, velocity and how every little thing is organized.  I additionally like the person product pages with the scrolling particulars on the location and all of the filter choices to hone my searches.  The Wayfair web site is an enormous cause it’s so profitable.

2. Overstock

Picture of the Overstock website

Web site: Overstock.com

Yr based: 1997

Founder identify: Patrick M. Byrne

The way it began: Patrick M. Byrne based Overstock.com and launched it two years later. Initially, the web website bought returned and surplus merchandise from different on-line companies for a fraction of the unique worth. It grew and now sells furnishings, residence décor, and different new and close-out gadgets.

  • Present CEO: Patrick Byrne
  • Headquarters location: Midvale, Utah, United States
  • Nations it providers: United States, European nations, together with France, Germany, Portugal, and Norway, Asia Pacific nations reminiscent of Australia, Georgia, Pakistan, and Japan, Center East and African nations
  • Yr went public: 2002
  • Inventory image: OSTK
  • Product strains: Furniture, Rugs, Mattress and Tub, Décor, Kitchen, Jewellery, Outside, Attire, Youngsters and Infants, and Extra
  • Pricing: Some gadgets have greatest worth ensures. Gross sales and promos are extensively out there.
  • Delivery coverage: Commonplace free delivery is for US orders that go over $45. Exceptions apply to Hawaii and Alaska. Canada delivery is free for orders past CAD 59. Expedited delivery on virtually all gadgets is obtainable. The shop offers worldwide delivery to greater than 200 nations on the planet. Normal free delivery is offered on all orders that value greater than $45 to the US besides Hawaii and Alaska. Worldwide orders are usually not included on this promotion. Gadgets are sometimes shipped inside one to 2 days.
  • Web site high quality for discovering stuff: Key phrase search is straightforward on the house web page the place clients also can discover a categorized view of the merchandise out there on the location.
  • Return coverage: New and unopened gadgets shall be given a full refund if returned inside 30 days upon supply. Some gadgets are marked non-returnable and merchandise returned after 30 days will solely obtain partial refunds.
  • Warranties: Jewellery comes with a lifetime guarantee if discovered with producer defects. Others have warranties starting from one to 5 years relying on the product. The small print are provided inside the product web page.
  • Degree of product element offered on web site: Detailed with useful info and translation of the specs of the gadgets. Additionally options obtainable colours, promos, and the power to share the product to social media websites.
  • Approximate variety of merchandise for sale: Over 63,000 non-BMMG and greater than 720,000 BMMG (Books, Music, Films, and Interactive Video games) gadgets.
  • Approximate variety of manufacturers out there: Greater than 220 manufacturers, together with unbiased or personal identify organizations.
  • Approximate variety of month-to-month searches for “Overstock” within the USA: 1,970,000 | International: 2,000,000

Execs: Reasonably priced pricing on most gadgets, with reductions and gross sales, permits Bitcoin, ships to a number of different nations on the planet.

Cons: Poor customer support based mostly on some buyer critiques, worldwide delivery points, modifications in costs said within the description.

Overstock Web site Expertise:

Truly, the Overstock web site is excellent.  It’s properly organized, masses quick and presents all types of filters to hone my search.  Whereas the product particulars are under the picture, it’s straightforward to seek out.  Whereas I don’t just like the design fairly as a lot as Wayfair, it’s an excellent website general.

three. IKEA

IKEA store

Web site: IKEA

Yr based: 1943

Founder identify: Ingvar Kamprad

The way it began: IKEA was first a mail-order gross sales firm and the primary retailer was in Småland, Sweden. After 5 years since its inception, IKEA began to promote furnishings. The corporate was an enormous success, and it expanded to different elements of Europe within the early 1970s.

  • Present CEO: Jesper Brodin
  • Headquarters location: Leiden, Netherlands
  • Nations it providers: US, Sweden, Norway, Denmark, Germany, Switzerland, Japan, Australia, Canada, Hong Kong, Austria, Singapore, Netherlands, Spain, Iceland, France, Saudi Arabia, Belgium, Kuwait, United Kingdom, Italy, Hungary, Poland, Czech Republic, UAE, Slovakia, Taiwan, Finland, Malaysia, China, Russia, Israel, Greece, Portugal, Turkey, Romania, Cyprus, Eire, Dominican Republic, Bulgaria, Thailand, Macau, Lithuania, Egypt, Qatar, Jordan, Croatia, Indonesia, South Korea, Morocco, Serbia, India, Latvia, and Bahrain
  • Yr went public: IKEA is a personal firm.
  • Inventory image: N/A
  • Product strains: Homeware and able to assemble fixtures
  • Pricing: IKEA costs their merchandise with 9 because the final quantity ($three.99, $199, $2,599.99, and so on.). The thought behind it’s that the worth, reminiscent of $14.99 is extra engaging than $15. Individuals are likely to learn from left to proper, and they sometimes put extra thought or emphasis on the left numbers than those on the fitting. It signifies that when the purchasers see, for occasion, $four.99, it’s simply $four and not $5. There are additionally common worth reductions on the web site.
  • Delivery coverage: A flat fee of $9 is utilized to all small merchandise deliveries for houses and companies, whereas $39 delivery payment is for giant gadgets. In-store deliveries value $59 and up.
  • Web site high quality for discovering stuff: Straightforward and quick search on the prime proper nook of the homepage. Simply sort the product on the search bar and hit ENTER or click on the magnifying glass. If the merchandise shouldn’t be discovered, ideas will seem.
  • Return coverage: Returns are honored even whether it is as a result of the client modified his/her thoughts. Merchandise must be returned inside 365 days, together with the proof of buy to get a full refund.
  • Warranties: Most merchandise include a restricted guarantee that lasts for a number of years and begins from the day of the acquisition.
  • Degree of product element offered on the web site: Product pages are fairly detailed and include an outline, measurement, amount, a couple of pictures, retailer places, package deal particulars, and scores of different consumers
  • Approximate variety of merchandise for sale: 12,000
  • Approximate variety of manufacturers out there: IKEA solely
  • Approximate variety of month-to-month searches for “IKEA” within the USA: 5,500,000 | International: 39,000,000

Execs: Reasonably priced and straightforward to construct furnishings items, with minimalist fashion

Cons: Some buyers assume the IKEA gadgets have brief lifespan and meeting is all the time wanted for each product.

IKEA Web site Expertise:

First off, the IKEA shops aren’t my favourite locations to go.  I do know they’re designed to suck guests right into a by no means ending maze of merchandise and showrooms, however that prolongs visits unnecessarily.

Second, the web site wants updating.  It’s very cluttered and busy.  Sure, there’s a lot to show, however it might use some work.

On the plus aspect, and that is crucial facet of IKEA, and that’s they provide nice worth for the cash.  They promote trendy house furnishings and decor for not a lot cash.  Sure, some gadgets aren’t terribly sturdy, however a few of their stuff is superb.  Furthermore, all of it seems good – the design is superb in any respect worth factors.

four. Amazon Home & Backyard

Amazon headquarters

Web site: Amazon Home & Backyard

Yr based: 1994

Founder identify: Jeff Bezos

The way it began: Jeff Bezos left his vice-president submit and moved to Seattle in 1994 the place he labored on an internet enterprise. Initially, it was referred to as Cadabra, Inc., however he later modified it to Amazon.com, Inc. Throughout that point, Bezos might already see the expansion of web commerce, and he listed 5 merchandise that he thought would develop into bestsellers on-line. In 1995, Amazon.com labored as a web-based bookstore and started printing books as nicely in 1999. The identical yr, Amazon ventured into promoting different gadgets and popularized on-line buying.

  • Present CEO: Jeff Bezos
  • Headquarters location: Seattle, Washington, US
  • Nations it providers: Worldwide
  • Yr went public: 1995
  • Inventory image: AMZN
  • Product strains: Amazon Echo, Amazon Appstore, Amazon Prime, Amazon Kindle, ComiXology, Amazon Video
  • Pricing: Reasonably priced with nice offers, some furnishings items might differ in costs than others posted on the web site relying on the vendor
  • Delivery coverage: Furniture is beneath the class “Large and Bulky,” so the items bought won’t qualify for the Amazon Prime free two-day delivery. Nevertheless, delivery continues to be freed from cost. Charges differ based mostly on the nation the place the merchandise can be shipped. The vendor may add a payment for the supply. All prices might be displayed on the checkout web page.
  • Web site high quality for discovering stuff: Straightforward navigating and looking with essential classes to look for the proper gadgets. The consumer can enter a key phrase, model identify, or flick through the collections on the homepage.
  • Return coverage: Most gadgets qualify for a return and refund so long as they’re in unused and unopened. They need to even be returned inside 30 days of supply. Refunds are usually awarded inside two to 3 weeks.
  • Warranties: Gadgets acquired as faulty or broken will get a alternative of the identical merchandise. Clients who need to change the product into one other can commerce it for one other colour, measurement, or one other factor.
  • Degree of product element offered on the web site: Some gadgets embrace loads of helpful info whereas others have lacking descriptions.
  • Approximate variety of merchandise for sale: Over 562,000,000 as of January 2018
  • Approximate variety of manufacturers out there: Over 688,000
  • Different on-line shops it owns: A9.com, Lab126, Shelfari, Entire Meals Market, Brilliance Audio, CreateSpace, Goodreads, ComiXology, Audible.com, Twitch, and Junglee.
  • Approximate variety of month-to-month searches for “Amazon” within the USA: 99,000,000 | International: 280,000,000

Execs: Prime membership presents second-day free supply, pickup supply in some nations, package deal returns, and an enormous number of merchandise.

Cons: clumsy web site UI, worldwide distribution is predicated on the courier, typically search outcomes are messy and unrelated to what you’re looking for.

Amazon Web site Expertise:

Have been Prime members.  It’s onerous to beat Amazon’s comfort for shopping for numerous issues.  Nevertheless, there’s a lot there and a few of it’s badly categorized that I find yourself having to spend extra time than I like wanting for the appropriate merchandise typically.  Typically the search outcomes are usually not excellent.

One other drawback is a number of the retailers aren’t very dependable.  Delivery delays are our largest drawback and as Prime members, we rely on gadgets to ship when promised.

On the stability, we’re not dropping our Prime membership as a result of it actually is an effective deal given we purchase a whole lot of stuff from Amazon each month.

With respect to furnishings, I favor Wayfair general for each analysis and web site expertise.

5. Houzz Store

Houzz headquarters

Web site: Houzz Store

Yr based: 2009

Founders names: Adi Tatarko and Alon Cohen

The way it began: Adi Tatarko and Alon Cohen have been engaged on a transforming venture once they determined to launch Houzz in February 2009. The 2 have been having a tough time speaking their plans to professionals relating to what they needed their residence to appear to be. It was once they created Houzz as a aspect venture, which later resulted in different householders requesting for extra classes on the web site. Quickly sufficient, it formally turned an organization in 2010.

  • Present CEO: Adi Tatarko
  • Headquarters location: Palo Alto, California, USA
  • Nations it providers: Worldwide
  • Yr went public: Houzz is a personal firm.
  • Inventory image: N/A
  • Product strains: Home décor, tub, kitchen and eating, bed room, front room furnishings
  • Pricing: Native and unbiased sellers can put up their merchandise on Houzz, however the web site reserves the suitable to approve or decline the worth supply. The Sale badge seems on some merchandise, which signifies that its unique value is reduce to profit the purchasers for a restricted time. Some merchandise might have their costs marked “At Other Retailer” and “Was.”
  • Delivery coverage: Sellers supply, fulfill, and ship the merchandise that the purchasers order on Houzz. The web site itself makes use of flat-rate delivery that may both be per order or merchandise. Some merchandise are shipped for free, however most value a small charge relying on the vendor. If an merchandise is marked Bought by Houzz and the order is greater than $49 in complete, the delivery payment is waived.
  • Web site high quality for discovering stuff: Straightforward, quick, and handy for new and previous customers
  • Return coverage: Clients who’re sad with their buy can return the package deal inside 30 days after supply to get a refund. It’s, nevertheless, required that the product stays in its unique situation and must be returned in the identical packaging.
  • Warranties: All gadgets bought at Houzz include a guaranty. Most gadgets may be returned inside 30 days to get a full refund. If the products are broken or faulty, they are often returned, and the client won’t need to pay for the delivery prices. It’s also required to return it inside 30 days after the merchandise has been delivered.
  • Degree of product element offered on the web site: All merchandise have descriptions, however some lack few items of data
  • Approximate variety of merchandise for sale: Over 9 million
  • Approximate variety of manufacturers out there: 1.5 million native companies
  • Different on-line shops it owns: N/A
  • Approximate variety of month-to-month searches for “Houzz” within the USA: 911,000 | International: 1,000,000

Execs: Useful guides so householders can get concepts on how one can design their homes, purchase furnishings and different gadgets instantly from Houzz, free searching on contractor profiles, has concept boards and numerous footage for inspiration.

Cons: Problem in returning most merchandise, leaving an trustworthy assessment is restricted and based mostly on a couple of guidelines since Houzz typically disapproves damaging scores.

Houzz Web site Expertise:

I really like Houzz.  All the time have.  It began as a content material solely website and solely within the final couple of years launched it’s on-line retailer.  It’s an enormous retailer and so far as I can inform is doing nicely.

It’s product search options is second-to-none.  The location masses quick.  The product choice is superb.  It’s proper up there with Wayfair.  Actually, I’ve discovered issues on Houzz not discovered elsewhere.

General, Houzz is a must-check website for any furnishings and decor purchases.

6. Hayneedle

Hayneedle Website

Web site: Hayneedle.com

Yr based: 2002

Founder identify: Doug Nielsen, Mark Hasebroock, Julie Mahloch

The way it began: The three founders bought Hammocks.com, which was an internet retailer owned by a llama farmer. After a couple of years, the corporate expanded with extra on-line shops by which that they had one particular sort of product. In 2005, the corporate modified its identify to NetShops, and a yr later, extra properties have been added. It was in 2009 when it was rebranded as Hayneedle and targeted on promoting gadgets for kitchens, pets, lighting, and house enchancment.

  • Present CEO: Scott Doughman
  • Headquarters location: Omaha, Nebraska, US
  • Nations it providers: The USA and Canada, ships internationally
  • Yr went public: N/A
  • Inventory image: N/A
  • Product strains: Furniture, décor, kitchen, mattress and tub, lighting, pet provides, electronics
  • Pricing: Hayneedle goals to offer reasonably priced merchandise. Clients are inspired to match the corporate’s costs to different retail shops, resembling Wayfair, Pottery Barn, and Overstock and they may match the price of the merchandise whether it is decrease than the one provided at Hayneedle.
  • Delivery coverage: Free delivery on all orders exceeding $49; in any other case, a flat price is utilized, which is $four.99. The corporate ships to Canada however not all gadgets are relevant. For worldwide delivery, the supply dates shall be offered immediately on the product web page.
  • Web site high quality for discovering stuff: Searches are straightforward proper on the prime of the homepage. Typing on the search bar will give the consumer ideas to complete the key phrases. Search phrases could be something from the precise identify of the product to one thing as descriptive as “bar stool with arms” or “pink braided oval area rug.” When the search outcomes are proven, the consumer can filter them by buyer critiques, model identify, and worth.
  • Return coverage: Returning a product you don’t like must be straightforward. Speak to their customer support hotline first to know the method. Most gadgets are eligible for return offered that you simply ship them again inside 30 days from the supply date. To view if the product is returnable, go to your account and order web page. If there’s a hyperlink for Return/Change subsequent to the order, you could possibly return it for a refund. Verify the small print on the identical web page to find out what you are able to do to get your a refund.
  • Warranties: Most gadgets have warranties and are eligible for a refund. The corporate might pay for the delivery prices, relying on the rationale why the client is returning the product. Refunds will not be allowed as a result of the customer modified his or her thoughts.
  • Degree of product element offered on the web site: Product particulars are thorough with an typically prolonged description, record of inclusions (if any), details about the model, critiques, and technical information
  • Approximate variety of merchandise for sale: Greater than 2,200 product classes and over a million merchandise
  • Approximate variety of manufacturers obtainable: Over three,000 manufacturers
  • Approximate variety of month-to-month searches for “Hayneedle” within the USA: 354,000 | International: 358,000

Execs: Provides good offers, with a number of product strains, provides guides and inspirations, rewards for loyal clients.  The most important professional is product choice – they provide some fabulous gadgets not discovered elsewhere.

Cons: Web site seems to be boring, complaints concerning the high quality of the merchandise and buyer help.

Hayneedle Web site Expertise:

I don’t like how I get bombarded with signal bins.  The location is slower than Wayfair and Houzz.  Nevertheless, and that is huge, Hayneedle provides some very nice furnishings not discovered elsewhere.  When I’ve a much bigger price range and need one thing good, I take a look at Hayneedle as a result of they’ve some superb gadgets.

Associated:  See our mega record of 120 on-line furnishings retailers